Frequently Asked Questions
HELP – I cannot see where to register my business on your website
We took the decision to remove the Registration link as we wanted those who genuinely wanted to join to contact us first. This has helped us source the right businesses to be listed. We welcome anyone to contact us, so we can discuss your business, on a 1-2-1 level, and if we both agree that you’d be a great fit, the Registration link will be provided.
Contact us here to find out more.
We took the decision to remove the Registration link as we wanted those who genuinely wanted to join to contact us first. This has helped us source the right businesses to be listed. We welcome anyone to contact us, so we can discuss your business, on a 1-2-1 level, and if we both agree that you’d be a great fit, the Registration link will be provided.
Contact us here to find out more.
Why should I choose you to list my business?
We pride ourselves on our professional approach – check out our reviews on Facebook and Trust Pilot or the most recent testimonials from those who have joined the directory and how they found the process.
The aim is to help promote local businesses and services, through Suffolk, Norfolk, Essex and Cambridgeshire, and to give the smaller independent businesses a chance to be seen, but to also provide a tool of information for homeowners and other businesses too.
By listing your business you are getting your name out there and helping your customers to reach you when they need you most.
We offer a professional, reliable and genuine service. Rarely will we be unobtainable and will always help you where we can and be as fair as possible.
Basic listings are free, there is absolutely no catch at all!
We pride ourselves on our professional approach – check out our reviews on Facebook and Trust Pilot or the most recent testimonials from those who have joined the directory and how they found the process.
The aim is to help promote local businesses and services, through Suffolk, Norfolk, Essex and Cambridgeshire, and to give the smaller independent businesses a chance to be seen, but to also provide a tool of information for homeowners and other businesses too.
By listing your business you are getting your name out there and helping your customers to reach you when they need you most.
We offer a professional, reliable and genuine service. Rarely will we be unobtainable and will always help you where we can and be as fair as possible.
Basic listings are free, there is absolutely no catch at all!
Do you only list businesses in Suffolk, Norfolk, Essex or Cambridgeshire?
The aim of the directory is to promote local businesses. Many home owners will seek out local help and choose to go with a business or service that they have heard of, and this is a key reason why businesses that are outside of these areas may not be listed.
If your business is not in the above areas please contact us BEFORE joining the directory otherwise your application may not be processed.
Contact us here to find out more.
The aim of the directory is to promote local businesses. Many home owners will seek out local help and choose to go with a business or service that they have heard of, and this is a key reason why businesses that are outside of these areas may not be listed.
If your business is not in the above areas please contact us BEFORE joining the directory otherwise your application may not be processed.
Contact us here to find out more.
I have applied for the directory but cannot see it listed – did I do it right?
Every listing is checked to ensure its authenticity and, more often than not, we will contact you first before it goes live to ensure that the standard of your listing is kept to the highest levels for both you and your future customers.
There may be a lot of businesses applying at the same time and so we may be unavailable due to this or other reasons. We try to list all applications within 72 hours, but normally will make contact much sooner.
Most of the time you will be listed sooner and once you have been listed we will contact you by text, e-mail, Facebook, WhatsApp or any other method you have provided to let you know you have been added and to check your listing for accuracy.
Every listing is checked to ensure its authenticity and, more often than not, we will contact you first before it goes live to ensure that the standard of your listing is kept to the highest levels for both you and your future customers.
There may be a lot of businesses applying at the same time and so we may be unavailable due to this or other reasons. We try to list all applications within 72 hours, but normally will make contact much sooner.
Most of the time you will be listed sooner and once you have been listed we will contact you by text, e-mail, Facebook, WhatsApp or any other method you have provided to let you know you have been added and to check your listing for accuracy.
I have a picture to add to the directory – how do I add it?
You can contact us via WhatsApp here where you can send us the picture and we will happily update this for you – changes to your listing are not currently chargeable.
If you prefer to email, please contact us first here and we will provide our email address to you.
We ask that you do this as it will need to be in a specific size and format and it is normally easier and much quicker for us to do this for you.
You can contact us via WhatsApp here where you can send us the picture and we will happily update this for you – changes to your listing are not currently chargeable.
If you prefer to email, please contact us first here and we will provide our email address to you.
We ask that you do this as it will need to be in a specific size and format and it is normally easier and much quicker for us to do this for you.
Is it free to Advertise on the Suffolk Business Directory?
You heard right, being listed on this Directory is free of charge (for a Basic adverts)….well there is a cost – just your time with us to set the listing up.
However, if you wish to increase your listing visibility within your category, you may be interested in upgrading to a ‘PREMIUM‘ or ‘ADVANCED‘ level. Details of the extra features for paid adverts can be seen on our Advertising page found here.
Free listings will give viewers the ability to leave reviews, include your company name and logo, however upgrading will ensure your listing is visually better than the basic listing.
You heard right, being listed on this Directory is free of charge (for a Basic adverts)….well there is a cost – just your time with us to set the listing up.
However, if you wish to increase your listing visibility within your category, you may be interested in upgrading to a ‘PREMIUM‘ or ‘ADVANCED‘ level. Details of the extra features for paid adverts can be seen on our Advertising page found here.
Free listings will give viewers the ability to leave reviews, include your company name and logo, however upgrading will ensure your listing is visually better than the basic listing.
You have asked that I join a members-only Facebook group – why should I?
Being part of the Directory is being part of a community. There are over 2000 businesses listed currently and, at times, we need to contact them due to website updates, important announcements etc. If as many of you as possible are part of the group it helps to keep in contact. Also you may find it interesting to see where it all began.
You help us by joining this group – found here.
Being part of the Directory is being part of a community. There are over 2000 businesses listed currently and, at times, we need to contact them due to website updates, important announcements etc. If as many of you as possible are part of the group it helps to keep in contact. Also you may find it interesting to see where it all began.
You help us by joining this group – found here.
There is something about the advert that I am not happy about – what do I do?
If you have seen something you are not happy about, contact us.
You can contact us via WhatsApp here.
If you prefer to email, please contact us first here and we will provide our email address to you.
In most cases we can amend your advert very quickly. One of our main aims is to ensure you are happy with the advert and it is doing what it should be – getting you more business.
If, at any time, you are not happy please contact us and we will do all that we can to help you.
You CANNOT amend or remove your own listing – you must contact us for any changes required.
If you have seen something you are not happy about, contact us.
You can contact us via WhatsApp here.
If you prefer to email, please contact us first here and we will provide our email address to you.
In most cases we can amend your advert very quickly. One of our main aims is to ensure you are happy with the advert and it is doing what it should be – getting you more business.
If, at any time, you are not happy please contact us and we will do all that we can to help you.
You CANNOT amend or remove your own listing – you must contact us for any changes required.
My business or service is unique and you do not have my category – can you create this for me?
We would suggest that you contact us if you require a new category for your business or service. If we feel that your business could be listed under a new sub-category it may be possible for this to happen. We are confident that the majority of the time when adverts are submitted they can be placed within our already large list of current categories. Once again, please feel free to contact us if you wish to discuss this further.
We would suggest that you contact us if you require a new category for your business or service. If we feel that your business could be listed under a new sub-category it may be possible for this to happen. We are confident that the majority of the time when adverts are submitted they can be placed within our already large list of current categories. Once again, please feel free to contact us if you wish to discuss this further.
Can I put my advert on the front page of your Directory?
The only way to list your business or service on the front page is with a PREMIUM advert.
Details of the PREMIUM advert can be seen on our Advertising page found here.
The only way to list your business or service on the front page is with a PREMIUM advert.
Details of the PREMIUM advert can be seen on our Advertising page found here.
I have submitted my details; the wordings I have used have been altered – why is this?
When you place an advert on the directory the content is always checked for grammar and punctuation. We ensure that, regardless of the applicant’s details, we run through the information provided, make any adjustments where necessary to ensure the information is presentable and consistent and has a professional look.
We will discuss this with you once it is live to ensure any immediate corrections are made straight away – we want you to be happy with your advert.
Please note, if you do NOT want your address displayed, we can amend this to just your town/village.
When you place an advert on the directory the content is always checked for grammar and punctuation. We ensure that, regardless of the applicant’s details, we run through the information provided, make any adjustments where necessary to ensure the information is presentable and consistent and has a professional look.
We will discuss this with you once it is live to ensure any immediate corrections are made straight away – we want you to be happy with your advert.
Please note, if you do NOT want your address displayed, we can amend this to just your town/village.
How do I remove my advert?
You can contact us via WhatsApp here if you want your advert removed.
If you prefer to email, please contact us first here and we will provide our email address to you.
We hope that everyone listed will have a pleasant experience and gain business – that is the aim of the directory!
We accept that there will be occasions where people will not be happy with being listed or perhaps the business closes or you wish to come off the directory for other reasons.
Please make sure to discuss your concerns first before making the ultimate decision to leave.
You can contact us via WhatsApp here if you want your advert removed.
If you prefer to email, please contact us first here and we will provide our email address to you.
We hope that everyone listed will have a pleasant experience and gain business – that is the aim of the directory!
We accept that there will be occasions where people will not be happy with being listed or perhaps the business closes or you wish to come off the directory for other reasons.
Please make sure to discuss your concerns first before making the ultimate decision to leave.